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Emon Sarker
Basic Info
Name Emon Sarker
Gender Male
Religion Hindu
Nationality Bangladeshi
Career Objective

Experienced demonstrated history of working in the food &
beverages industry. Skilled in Operations Management, Food Preparation, Food &
Beverage Service, Customer Relationship Management (CRM) and Event Management.
Strong operations professional ,

Education
Certificate Name Institute Name Group / Subject Board Name Passing Year GPA/CGPA/Grade
S.S.C Agla chowkighata Zanamongal high Schoo Business Dhaka 2011 3.50
Bachelor Degree IBAIS UNIVERSITY TOURISM AND HOTEL MANAGEMENT DHAKA 2018 2.84
H.S.C ichhamati college Business study Dhaka 2013 3.70
Professional Skills Certifications
Course Name Institute name Duration
ServSafe International online Base ServSafe Food Safety Cartificate 1 months
Service Excellence Skill Development Workshop Frot desk Bangladesh 1 day
Working Experience
Company Name Business Type Designation Duration Responsibility
Pizza hut Customer support call centre Team Members 05.01.2016 - 17.01.2017 Prepare pizza and pasta Prepare work plan for kitchen items weekly. Prepare and give purchase order to warehouse
Burger king Customer support call centre Shift Manager 18.01.2017 - 27.11.2019 Duties/Responsibilities: Responsible to, train, supervise, counsel discipline staff  Institute ongoing training programs for making sure that the highest quality service standards are being obtained Responsible to organize & conduct pre-shift and departmental meetings communicating pertinent information to the staff, like house count menu changes Responsible to schedule direct staff in their work assignments Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties  Responsible to answer telephones in a clear voice, coordinate document reservations Organize special events in the restaurant Maintain rapport with all departments attend relevant meetings  Responsible to monitor and take action to make sure food quality service standards are met Responsible to verify temperatures, judge appearance and taste of products check preparation methods to define quality Responsible to give guidance towards improvements make necessary adjustments for consistency Maintain profitability to support overall operation Control payroll and equipment costs; minimizing loss misuse Ensure stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking by stooping, bending, lifting heavy articles reaching overhead  Evaluate cost effectiveness of all aspects of operation Develop and implement cost saving profit enhancing measures Responsible to create forecast and revenue reports write correspondence
Job Information
Job Type Full Time
Skill Level Expert level
Highest Education Bachelor Degree
Job Category Travel & Tours
Department
Present Salary 22000
Expected Salary 30000
Preferred Area Dhaka

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