2019 - continue
POLASH CHOWDHURY GROUP
Assistant manager sales and marketing
• Corporate marketing and corporate Client
• Online marketing
• Generate new idea for business development
• Quick response for customer quires
• Distribute task on team members
• Solve the customer problem about our services
2017 - 2018
• Received Passenger with smile face and
. prepared Ticket for domestic and International route.
• Ethically use company software for ticket issue.
• Prepared daily sales report and it is send to the revenue department.
• Cash top-up for all travel agencies.
• Maintain good relationship with agencies& passengers.
• Visit corporate for new offer promotions.
2015 - 2017
DIGICON TECHNOLOGY LTD
Customer service representative (CSR)
• Handling customer problem over the phone through the exact services.
• Meet the organizational target scale through the standard service.
• By asking the probing question to subscriber and find out the inner problem of airtel connection.
• Handle customer inquiries both telephonically and by email.
• Research required information using available resources.
• Provide customers with product and service information.
• Maintains call center database by entering information.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.