1.Provide quality service to the customer over online communication (eg: email, web chat, social media) to ensure smooth operation and positive customer experience.
2.Capture customer insights and escalate issues to other internal departments.
Serve customers through digital channel with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance daraz brand image.
3.Maintaining high standard of service quality as per the requirement of the organization.