Robi Axiata Limited
Customer Experience/Market Operation
Robi Axiata Limited, Dhaka— Customer Service Officer, International Business (International Roaming)
August, 2017- Present ● Monitoring the entire operation of Amex Lounge-HSIA, Robi IR team. ● Creating new customers to have Int’l Roaming Service. ● Informing the visiting guests about Robi Roaming products, tariff, etc. ● Generating revenues through City Bank, Amex Lounge Robi IR team. ● Find out the opportunities and the challenges to overcome for the business growth. ● Introducing new ideas and offers for the IR clients in order to run the business at the Amex Lounge, keeping companies best interest in mind. ● Keeping healthy relationship with the City Bank hierarchy for having uninterrupted and fruitful affiliation in the future. ● Maintaining FOC kits, EL materials, Stock, SAP, STS and Keeping those up to date. ● Product lifecycle support ● Needs Based selling ● Market trend analysis and forecasting ● Product lines training ● Strategic planning and Design ● Executing plans to reach monthly & yearly targets, ● Cultivation of leads and sales.
Robi Axiata Limited, Dhaka— Customer Service Executive, Walk in Center 26th June, 2015 – 31st July, 2017 ● Giving face-to-face customer services and promoting the brand. ● Monitoring the performance of RSD (Robi Sheba Desk) and RSP (Robi Sheba Point). ● Maintaining compliance issues of Sales papers & making reports ● Supervising the STS (Sales Tracking System) and Daily Cash Reports
Robi Axiata Limited, Dhaka — Customer Service Executive, Contact Center & WIC 16th July, 2013 – 30th March, 2015 ● Communicating with the customer over phone through Digital Channel ● Maintained Service Level Agreement, Lead the team and providing training ● Give instant solutions of client's complaints, relevant services and promoted the brand. ● Maintaining standard Service Guideline