Md.Mahafuzur Rahman
Basic Info
| Name | Md.Mahafuzur Rahman |
| Gender | Female |
| Religion | |
| Nationality |
Career Objective
I have a strong desire to build up myself as perfect and prudent personnel with honesty, sincerity and hardworking capability. To serve as a responsible person at a well-structured organization and successfully apply acquired managerial knowledge.
Education
| Certificate Name | Institute Name | Group / Subject | Board Name | Passing Year | GPA/CGPA/Grade |
|---|---|---|---|---|---|
| SSC | Mohadebpur Vocationl Trainig Instute | Business Studies | DHAKA | 2007 | CGPA:3.73 out of 5 |
| HSC | Mohadebpur Technical and Business Management college | Business Studies | DHAKA | 2009 | CGPA:4.37 out of 5 |
| BBA | Uttara University | Marketing | DHAKA | 2018 | CGPA:2.8 out of 4 |
Professional Skills Certifications
| Course Name | Institute name | Duration |
|---|---|---|
| communication skill | Transference international Bangladesh (TIB) | 3 days |
Working Experience
| Company Name | Business Type | Designation | Duration | Responsibility |
|---|---|---|---|---|
| Robi Axiata Limited | Customer Experience/Market Operation | March 3, 2015 - continue | Duties/Responsibilities: Robi Axiata Limited, Dhaka— Customer Service Officer, International Business (International Roaming) August, 2017- Present ● Monitoring the entire operation of Amex Lounge-HSIA, Robi IR team. ● Creating new customers to have Int’l Roaming Service. ● Informing the visiting guests about Robi Roaming products, tariff, etc. ● Generating revenues through City Bank, Amex Lounge Robi IR team. ● Find out the opportunities and the challenges to overcome for the business growth. ● Introducing new ideas and offers for the IR clients in order to run the business at the Amex Lounge, keeping companies best interest in mind. ● Keeping healthy relationship with the City Bank hierarchy for having uninterrupted and fruitful affiliation in the future. ● Maintaining FOC kits, EL materials, Stock, SAP, STS and Keeping those up to date. ● Product lifecycle support ● Needs Based selling ● Market trend analysis and forecasting ● Product lines training ● Strategic planning and Design ● Executing plans to reach monthly & yearly targets, ● Cultivation of leads and sales. Robi Axiata Limited, Dhaka— Customer Service Executive, Walk in Center 26th June, 2015 – 31st July, 2017 ● Giving face-to-face customer services and promoting the brand. ● Monitoring the performance of RSD (Robi Sheba Desk) and RSP (Robi Sheba Point). ● Maintaining compliance issues of Sales papers & making reports ● Supervising the STS (Sales Tracking System) and Daily Cash Reports Robi Axiata Limited, Dhaka — Customer Service Executive, Contact Center & WIC 16th July, 2013 – 30th March, 2015 ● Communicating with the customer over phone through Digital Channel ● Maintained Service Level Agreement, Lead the team and providing training ● Give instant solutions of client's complaints, relevant services and promoted the brand. ● Maintaining standard Service Guideline |
Job Information
| Job Type | Full Time |
| Skill Level | Mid level |
| Highest Education | BBA |
| Job Category | Marketing/Sales |
| Department | IT & Telecommunication |
| Expected Salary | ৳ 30000 |
| Preferred Area | Dhaka |
বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।
