2010 - 2012
Amplitude IT Ltd.
To troubleshot and maintenance IFRMS Software, Hardware, Network for Sonali Bank Ltd at Debidwar, Gouripur, Elliotgonj, and Daudkandi Branches in the Comilla zone.
2007 - 2010
Amplitude IT Ltd.
Onsite Support Executive
Operate & maintain the IFRMS Software in Sonali Bank Ltd. Elliotgonj & Gouripur Bazar Branch.
2012 - 2020
Installed, upgraded, configured, and tuned SQL Server systems and all associated middleware in Windows
Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Maintained complex T-SQL queries, views, and stored procedures in a multi-database environment with little supervision.
Incorporated extensive familiarity with data management and backup and recovery accountability.
Designed and implemented TSQL queries for reporting and complex solution development.
Developed custom database objects, stored procedures, and delivered application support.
Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
Increased and improved knowledge of MFI software and Automation tools by engaging in all available training and
Created support documentation that empowered and enabled the user community to extend skills, leverage system
features and find resolutions to questions without intervention from the support team.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Configured hardware, devices, and software to set up work stations for employees.
Delivered onsite technical support for non-technical employees.
Determined hardware and network system issues using effective troubleshooting techniques.
Fielded inbound phone calls to deliver effective support and remotely resolve service issues.
Resolved issues with systems, hardware, and telephones quickly and accurately.
Trained and supported end-users with software, hardware, and network standards and use processes.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Monitored and analyzed financial, statistical, and operational data trends.