2018 - 2019
IT Support System Engineer
1. Manage information technology and computer systems. 2. Monitoring and maintaining computer systems and networks. 3. Ensure user support (network, pc, printer, scanner and internet support) efficiently, timely and accurately. 4. Troubleshoot and Installing, configuring & maintenance computer (Desktop/Laptop) hardware, software, Routers, networks, printers, scanners and other IT appliances. 5. Capable well documentation and making report with Ms-Word, XL, PowerPoint etc. 6. Install and configure computer hardware operating systems and applications. 7. Setup IP Printer, Android Mobile Setup, File sharing, printer sharing. 8. Troubleshoot system, diagnosing and solving hardware or software faults. 9. Diagnose and resolve computer and network/connectivity problems. 10. Anti-Virus and other software Install and maintenance. 11. Responsible for Troubleshooting hardware & software and logging problems. 12. Setup, maintenance and ensure of recording IP camera and CCTV. 13. Knowledge of network infrastructure, CAT5/6 cabling, wireless networks, switches, WAN/LAN. 14. Keep an up to date document on inventory of all IT hardware & software system and Report to superior. 15. Good communication skill both in English and Bangla.
2019 - continue
SG Sharmin Group
IT Support System & CCTV Controller
1. CCTV Control & Monitoring. 2. CCTV setup and maintenance and make sure they are working properly. 3. Set-up & Maintenance IP Camera, NVR, DVR, LAN and wireless router, CC-Camera,DSS & Network System support. 4. Responsible for smooth functioning and co-ordination of official CCTV.
5. Maintain LAN and internet connectivity products and their installation and configuration and troubleshoot & maintain all company user's software, hardware & workstations. 6. Responsible for LAN, WAN & Router connection. 7. Responsible for installing operating system, driver software, application software, configuring email in outlook. 8. Provide hardware, software and network support to concern Staff. 9. Maintain proper documentation for updating inventory of all hardware and IT products and information. 10. Responsible for the Microsoft Office (MS Excel, PowerPoint, Word, Outlook). 11. To ensure optimization of business processes and automate regular office works through the use of convenient and customized technology tools. 12. To develop/customize/deploy/use available software, apps, scripts or technological tools for daily activities and operations. 13. Good communication skill both in English and Bangla.