2017 - continue
Wipro Ltd.
Engineer- Technical Support
1. Ticket:
@ Monitoring ticket return work & cross checked with accounts.
@ Manage Ticket database user & PC management work.
@ Execution ticket software rules from head office MIS time to time.
2. Networking:
@ Ensure & monitor LAN & head office connectivity.
@ Troubleshooting system and network problems and diagnosing and solving hardware
Or software faults.
@ Maintain Group active directory, file server and Mail server.
@ Internet bandwidth manages
@ To maintain IT Asset Inventory and ensure insurance coverage.
3. WIFI:
@ Manage & establishment Resort & Wi-Fi connection.
4. Hardware & software:
@ All computer hardware & it equipment of park active.
5. Finger print attendance machine:
@ Take finger scan record of all employee.
@ Active attendance finger machine network.
6. CC Camera:
@ Installation of new CC Camera & regular maintenance.
7. Installation & Troubleshooting Blue box, Bit-Locker, Java 8.7, POS server.
8. Online support to customer/ Vendor through Email/ Messenger/ Phone.
9. Handling the trouble ticket system.
2014 - 2017
Fabian Group
IT Executive
1. Support PC- Hardware, Troubleshooting, Maintenance, LAN, MAN, WAN.
2. Support regarding MS outlook, MS Office Program, Printer troubleshooting and Network support. Maintain data sharing, mail sharing, and printer sharing.
3. To Maintain Server 2012 R2 (mail server, File server, Print server, FTP Server).
4. To maintain hardware, Troubleshooting, Wi-Fi router and own database software.
5. To maintain CCTV, Attendance punch Machine, Door scanner by ZKTeco .
6. To plan, organize, direct & supervise of Installation and maintenance of all technical matters.
7. Configuration TCP/IP Network, IP printer, IP Web Cam, Distribute Internet or IP, IP Phone.