Afsari Sultana
Basic Info
| Name | Afsari Sultana |
| Gender | Female |
| Religion | Islam |
| Nationality | Bangladeshi |
Career Objective
To work in a challenging environment have a strong desire to dedicate myself to a position where extensive research, study, analysis and innovation are mandatory. To achieve this aim, determined to offer honesty, efficiency and sincerity to the optimum level.
Education
| Certificate Name | Institute Name | Group / Subject | Board Name | Passing Year | GPA/CGPA/Grade |
|---|---|---|---|---|---|
| EMBA | City University, Dhaka | Human Resources Managment | Dhaka | 2017 | 3.53 |
| M.A Masters) | Govt. Titumir College, Dhaka | English | Dhaka | 2013 | 2nd Class |
| B. A (Hons) | Govt. Titumir College, Dhaka | English | Dhaka | 2012 | 2nd Class |
| HSC | Ispahani Girls School & College, Dhaka | Humanities | Dhaka | 2007 | 4.40 |
| SSC | C.C.A High School, Dhaka | Humanities | Dhaka | 2005 | 4.19 |
Professional Skills Certifications
| Course Name | Institute name | Duration |
|---|---|---|
| Computer Certificate Course | National Youth Development Computer Training Academy | 3 months |
Working Experience
| Company Name | Business Type | Designation | Duration | Responsibility |
|---|---|---|---|---|
| EduCan International Ltd. | Education training | Business Development Manager | 10/05/2018 - continue | • Planning and preparing new ideas • Student Counseling • Communicating new product developments to prospective clients • Writing reports • Providing management with feedback • Office management • Administrative work |
| PRAN-RFL Group | Customer support call centre | Customer Relation Officer | 07/12/2016 - 09/30/2018 | • Resolves product or service problems by clarifying the customer's complaint • Provide excellent customer service over phone, mail. • Serves customers by providing product and service information; resolving product and service problems. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Maintains customer records by updating account information. • Respond to customer queries regarding products, orders, deliveries. • Handle customer complaints and take proper steps to resolve. |
| Grammen Phone Ltd. | Customer support call centre | Customer Manager | 01/17/2013 - 06/21/2016 | • Provide one-stop quality Customer Service over phone to ensure positive customer experience • Proactively aware/inform customers regarding products/service • Capture customer insights and escalate critical issues / complaints and provide timely feedback • Maintain targeted KPI on a regular basis • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance brand image |
Job Information
| Job Type | Full Time |
| Skill Level | Mid level |
| Highest Education | EMBA at Human Resources Managment |
| Job Category | HR & Administration |
| Department | Admin/HR |
| Expected Salary | ৳ 30000 |
| Preferred Area | Dhaka |
বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।
