To work in a challenging environment have a strong desire to dedicate myself to a position where extensive research, study, analysis and innovation are mandatory. To achieve this aim, determined to offer honesty, efficiency and sincerity to the optimum level.

Work Experince

2018 - continue

EduCan International Ltd.

Business Development Manager • Planning and preparing new ideas • Student Counseling • Communicating new product developments to prospective clients • Writing reports • Providing management with feedback • Office management • Administrative work

2016 - 2018

PRAN-RFL Group

Customer Relation Officer • Resolves product or service problems by clarifying the customer's complaint • Provide excellent customer service over phone, mail. • Serves customers by providing product and service information; resolving product and service problems. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Maintains customer records by updating account information. • Respond to customer queries regarding products, orders, deliveries. • Handle customer complaints and take proper steps to resolve.

2013 - 2016

Grammen Phone Ltd.

Customer Manager • Provide one-stop quality Customer Service over phone to ensure positive customer experience • Proactively aware/inform customers regarding products/service • Capture customer insights and escalate critical issues / complaints and provide timely feedback • Maintain targeted KPI on a regular basis • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance brand image

Education

2017

City University, Dhaka

EMBA Human Resources Managment Dhaka Grade: 3.53

2013

Govt. Titumir College, Dhaka

M.A Masters) English Dhaka Grade: 2nd Class

2012

Govt. Titumir College, Dhaka

B. A (Hons) English Dhaka Grade: 2nd Class

2007

Ispahani Girls School & College, Dhaka

HSC Humanities Dhaka Grade: 4.40

2005

C.C.A High School, Dhaka

SSC Humanities Dhaka Grade: 4.19

Professional Skills Certifications

Course Name: Computer Certificate Course

Institute: National Youth Development Computer Training Academy Duration: 3 months

I accepted all Terms & Condition of Job Dorkar Limited.

Call to Admin 01971900977

বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।

Releted Profiles