Afsari Sultana
Basic Info
Name Afsari Sultana
Gender Female
Religion Islam
Nationality Bangladeshi
Career Objective

To work in a challenging environment have a strong desire to dedicate myself to a position where extensive research, study, analysis and innovation are mandatory. To achieve this aim, determined to offer honesty, efficiency and sincerity to the optimum level.

Certificate Name Institute Name Group / Subject Board Name Passing Year GPA/CGPA/Grade
EMBA City University, Dhaka Human Resources Managment Dhaka 2017 3.53
M.A Masters) Govt. Titumir College, Dhaka English Dhaka 2013 2nd Class
B. A (Hons) Govt. Titumir College, Dhaka English Dhaka 2012 2nd Class
HSC Ispahani Girls School & College, Dhaka Humanities Dhaka 2007 4.40
SSC C.C.A High School, Dhaka Humanities Dhaka 2005 4.19
Professional Skills Certifications
Course Name Institute name Duration
Computer Certificate Course National Youth Development Computer Training Academy 3 months
Working Experience
Company Name Business Type Designation Duration Responsibility
EduCan International Ltd. Education training Business Development Manager 10/05/2018 - continue • Planning and preparing new ideas • Student Counseling • Communicating new product developments to prospective clients • Writing reports • Providing management with feedback • Office management • Administrative work
PRAN-RFL Group Customer support call centre Customer Relation Officer 07/12/2016 - 09/30/2018 • Resolves product or service problems by clarifying the customer's complaint • Provide excellent customer service over phone, mail. • Serves customers by providing product and service information; resolving product and service problems. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Maintains customer records by updating account information. • Respond to customer queries regarding products, orders, deliveries. • Handle customer complaints and take proper steps to resolve.
Grammen Phone Ltd. Customer support call centre Customer Manager 01/17/2013 - 06/21/2016 • Provide one-stop quality Customer Service over phone to ensure positive customer experience • Proactively aware/inform customers regarding products/service • Capture customer insights and escalate critical issues / complaints and provide timely feedback • Maintain targeted KPI on a regular basis • Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance brand image
Job Information
Job Type Full Time
Skill Level Mid level
Highest Education EMBA at Human Resources Managment
Job Category HR & Administration
Department Admin/HR
Expected Salary 30000
Preferred Area Dhaka

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