2018 - continue
EduCan International Ltd.
Business Development Manager
• Planning and preparing new ideas
• Student Counseling
• Communicating new product developments to prospective clients
• Writing reports
• Providing management with feedback
• Office management
• Administrative work
2016 - 2018
Customer Relation Officer
• Resolves product or service problems by clarifying the customer's complaint
• Provide excellent customer service over phone, mail.
• Serves customers by providing product and service information; resolving product and service problems.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Respond to customer queries regarding products, orders, deliveries.
• Handle customer complaints and take proper steps to resolve.
2013 - 2016
Grammen Phone Ltd.
• Provide one-stop quality Customer Service over phone to ensure positive customer experience
• Proactively aware/inform customers regarding products/service
• Capture customer insights and escalate critical issues / complaints and provide timely feedback
• Maintain targeted KPI on a regular basis
• Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance brand image