Customer Service Specialist (CSS) I have joined as a CSR (Customer Service Representative) at Digicon Technologies Limited in Grameenphone Process from 23 June 2016 to 19 January 2018 & then I promote as CSS ( Customer Service Specialist ) from 23 January 2018 to 03 April 2018.Here I serve 121 Star Customer & 222 Hotline High Value Customer in Premium Process. Here is my responsibilities are, *Answered many numbers of phone calls every day, *Give solution to customers over the phone, by checking their problems using system tools and accordingly give them solution. *If we didn’t provide instant solution we collect data and send them to the back end for the better solution.

2019 - continue

Hams Garments Ltd.

IE Executive Duties/Responsibilities: 1. Time Study. 2. Motion Study. 3. Method Study. 4. Line Balancing. 5. Improve Efficiency. 6. Improve Target. 7. Develop SOP. 8. BOL Making. 9. Make skill matrix. 10. Set 5s in floor. 11. Process Breakdown analysis. 12. Find out Bottleneck & solution. 13. Layout making & confirmation. 14. Make SMV. 15. Manpower allocation. 16. Calculate Operator Efficiency. 17. Production line follow up. 18. Identify wastages and eliminate on regular basis. 19. Design layout of equipment, materials and workspace to illustrate maximum efficiency by using drafting tools and computer. 20. Study or analyze the system gap and lead event to continuous improvement. 21. Lead and coordinate production department to achieve target. 22. Provide cost production system to the floor. 23. Review production schedules, engineering specification, orders and related information to obtain knowledge of manufacturing methods procedure and activities. 24. Communicate with management and user personnel to develop production and design standards.

Education

2012

Thanaghat B/L High School

Ssc Science Dinajpur Grade: 4.56

2014

Bhurungamari Govt. College

Hsc Business Studies Dinajpur Grade: 3.40

Professional Skills Certifications

Course Name: B.S.C in Apparel Manufacture & Technology

Institute: Sonargaon University Duration: 4 Year

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