Sanjida shila
Customer Support Call CentrePremium Member Details
Afsana Islam Shima
Basic Info
-
Name
Afsana Islam Shima -
Gender
Female -
Religion
Islam -
Nationality
Bangladeshi -
Address
House# 494, Kawlar, Namapara, Dakshinkhan, Dhaka-1229.
Job Information
-
Job Type
Full Time -
Skill Level
Expert level -
Highest Education
Bachelor of Business Administration (BBA) -
Job Category
Customer Support/Call Centre -
Department
Call Center -
Expected Salary
৳ 20000 -
Preferred Area
Dhaka
Afsana Islam Shima
Career Objective
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To obtain a growth-oriented job in a reputed institution that provides a fully professional working environment and a good opportunity to develop an excellent career, where I can prove my skills and use my knowledge experience, and abilities through challenges and growth-oriented activities. |
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Work Experince
2019 - 2020
E-orange.shop
Executive, Digital Service Working on Admin portal channels for order verification, cancellation & providing solution if customer facing any kind of order or delivery related problem. Attend meeting with management, reporting daily basis, weekly basis and monthly basis. Checking customer payment through online platform & if needed process the refund via accounts. Identifying the customer’s problem & if need to refund, return, & any fraudulent activity taking care as Issue resolution team. Cross checking return process with delivery partners & take further steps if necessary, as per company policy. Deal directly with customers by phone and respond promptly to customer inquiries. Provide pricing and delivery information. Communicate and coordinate with internal departments.2018 - 2019
Genex Infosys Ltd.> Banglalink
Customer Service Officer (Team Coordinator/ Social Media Executive) Worked on all Digital channels through Banglalink mela Facebook page, Instagram, Twitter, Youtube, Play Store & Live Electronics Chat. Conducted training for new joiners on proper customer service skills. Preparing daily, weekly, monthly reports, and floor supervision. Maintain KPI, Inshore the best customer service & create a good relationship with the customer.2018 - 2018
Response Ltd.>Banglalink
Customer Care Representative (Social Media Executive) Worked on all Digital channels through Banglalink mela Facebook page, Instagram, Twitter, Youtube, Play Store & Live Electronics Chat. Conducted training for new joiners on proper customer service skills.2017 - 2018
Response Ltd.>Banglalink
Customer Care Representative (Inbound) Communicated politely with customers by telephone. Developing feedback or complaints procedures for customers to use. Worked on Investigation & Resolution Unit (2nd Level) where we resolved customers all product & service related problems as well as queries.2015 - 2017
Genex Infosys Ltd. (Robi Axiata Ltd)
Customer Service Associate (Inbound) To provide the highest quality of service to the customers over the Phone. Resolved customers all product & service related problems as well as all product & service related information’s.Education
2014
International University of Business Agriculture and Technology
Bachelor of Business Administration (BBA) Finance & Banking Private University Grade: 3.012010
Holy Child College
HSC Business Studies Dhaka Grade: 4.302008
Diya Bari Aadorso High School
SSC Business Studies Dhaka Grade: 4.00I accepted all Terms & Condition of Job Dorkar Limited.
বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।
