Afsana Islam Shima

Basic Info

  • Name
    Afsana Islam Shima

  • Gender
    Female

  • Religion
    Islam

  • Nationality
    Bangladeshi

  • Address
    House# 494, Kawlar, Namapara, Dakshinkhan, Dhaka-1229.

Job Information

  • Job Type
    Full Time

  • Skill Level
    Expert level

  • Highest Education
    Bachelor of Business Administration (BBA)

  • Job Category
    Customer Support/Call Centre

  • Department
    Call Center

  • Expected Salary
    20000

  • Preferred Area
    Dhaka

Afsana Islam Shima

Career Objective

To obtain a growth-oriented job in a reputed institution that provides a fully professional working environment and a good opportunity to develop an excellent career, where I can prove my skills and use my knowledge experience, and abilities through challenges and growth-oriented activities.

Work Experince

2019 - 2020

E-orange.shop

Executive, Digital Service  Working on Admin portal channels for order verification, cancellation & providing solution if customer facing any kind of order or delivery related problem.  Attend meeting with management, reporting daily basis, weekly basis and monthly basis.  Checking customer payment through online platform & if needed process the refund via accounts.  Identifying the customer’s problem & if need to refund, return, & any fraudulent activity taking care as Issue resolution team.  Cross checking return process with delivery partners & take further steps if necessary, as per company policy.  Deal directly with customers by phone and respond promptly to customer inquiries.  Provide pricing and delivery information.  Communicate and coordinate with internal departments.
2018 - 2019

Genex Infosys Ltd.> Banglalink

Customer Service Officer (Team Coordinator/ Social Media Executive)  Worked on all Digital channels through Banglalink mela Facebook page, Instagram, Twitter, Youtube, Play Store & Live Electronics Chat.  Conducted training for new joiners on proper customer service skills.  Preparing daily, weekly, monthly reports, and floor supervision.  Maintain KPI, Inshore the best customer service & create a good relationship with the customer.
2018 - 2018

Response Ltd.>Banglalink

Customer Care Representative (Social Media Executive)  Worked on all Digital channels through Banglalink mela Facebook page, Instagram, Twitter, Youtube, Play Store & Live Electronics Chat.  Conducted training for new joiners on proper customer service skills.
2017 - 2018

Response Ltd.>Banglalink

Customer Care Representative (Inbound)  Communicated politely with customers by telephone.  Developing feedback or complaints procedures for customers to use.  Worked on Investigation & Resolution Unit (2nd Level) where we resolved customers all product & service related problems as well as queries.
2015 - 2017

Genex Infosys Ltd. (Robi Axiata Ltd)

Customer Service Associate (Inbound)  To provide the highest quality of service to the customers over the Phone.  Resolved customers all product & service related problems as well as all product & service related information’s.

Education

2014

International University of Business Agriculture and Technology

Bachelor of Business Administration (BBA) Finance & Banking Private University Grade: 3.01
2010

Holy Child College

HSC Business Studies Dhaka Grade: 4.30
2008

Diya Bari Aadorso High School

SSC Business Studies Dhaka Grade: 4.00

I accepted all Terms & Condition of Job Dorkar Limited.

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