Jesmin ferdous sonia
Customer Support Call CentrePremium Member Details
MAHBUBUR RAHMAN
Basic Info
-
Name
MAHBUBUR RAHMAN -
Gender
Male -
Religion
ISLAM(SUNNI) -
Nationality
BANGLADESHI -
Address
ALIF TOWER,JOYNAL MARKET,DHAKKHIN KHAN,DHAKA-1230.
Job Information
-
Job Type
Full Time -
Skill Level
Expert level -
Highest Education
BBA -
Job Category
Customer Support/Call Centre -
Department
Customer Care -
Expected Salary
৳ 18000 -
Preferred Area
Dhaka
MAHBUBUR RAHMAN
Career Objective
I want to build up a peerless dynamic career in a challenging and professional workplace like an organization. Acquire highest performance according to the ability and opportunity provided by appropriate work environment and adequate scope where I can apply my creative skill and competency to enhance organization’s image and be the part of a team that helps to achieve the organization’s success.
Work Experince
2015 - 2016
Supertel ltd
CSA Answer incoming calls and handling callers' queries, complaints and requests.Responsible to provide customer service over the phone.Maintain a good or above rating in the performance scorecard.Support sales team by generating quality sales lead.Responsible to document all call information according to standard operating procedures.2016 - 2018
Genex Infosys ltd For Robi Axita ltd and Grameen Phone ltd.
CSA The job is related to Inbound and Outbound Customer Care support. Would Be Responsible for Communication with clients for marketing & selling of goods through phone sales, sending Emails, client hunt, creating market opportunity. Quick respond to client's query through phone, email, social media. Make outbound calls to customers, collecting different types of information's and store accordingly in the company database. Inform customers about our products and services. Use unique selling points to highlight our product features over the call and email. Assist customers with product price, delivery and quality related issues. Take part in database related information entry whenever needed. Take complaints and valued suggestions from the customers, follow up properly when any issue arises. Manage Call Center. Meeting call targets every day and prepare report accordingly.2018 - 2020
AFC HEALTH LTD.
Junior officer Dealing with queries, complaints and feedback from customers.Provide information about products and services to the customers. Answer calls and handle customers inquiries by telephone. Manage and resolve customer queries. Update new customer information into the database system.Manage & lead team to obtain organizational sales goal with set benchmark. Motivate, encourage & co-operate team to persuade & make sure best output to upgrade sales. Conduct & arrange on demand training for new joiners & existing stuff based .Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceEducation
2009
MALEKA BANU ADARSHA BIDDHA NIKETON
SSC SCIENCE DHAKA Grade: 4.312011
UTTARA PUBLIC COLLEGE
HSC SCIENCE DHAKA Grade: 2.403rd year
BANGLADESH OPEN UNIVERSITY
BBA COMMERCE DHAKA Grade: RunningI accepted all Terms & Condition of Job Dorkar Limited.
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