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MAHBUBUR RAHMAN
Basic Info
Name MAHBUBUR RAHMAN
Gender Male
Religion ISLAM(SUNNI)
Nationality BANGLADESHI
Career Objective

I want to build up a peerless dynamic career in a challenging and professional workplace like an organization. Acquire highest performance according to the ability and opportunity provided by appropriate work environment and adequate scope where I can apply my creative skill and competency to enhance organization’s image and be the part of a team that helps to achieve the organization’s success.

Education
Certificate Name Institute Name Group / Subject Board Name Passing Year GPA/CGPA/Grade
SSC MALEKA BANU ADARSHA BIDDHA NIKETON SCIENCE DHAKA 2009 4.31
HSC UTTARA PUBLIC COLLEGE SCIENCE DHAKA 2011 2.40
BBA BANGLADESH OPEN UNIVERSITY COMMERCE DHAKA 3rd year Running
Working Experience
Company Name Business Type Designation Duration Responsibility
Supertel ltd Customer support call centre CSA 01/02/2015 - 02/01/2016 Answer incoming calls and handling callers' queries, complaints and requests.Responsible to provide customer service over the phone.Maintain a good or above rating in the performance scorecard.Support sales team by generating quality sales lead.Responsible to document all call information according to standard operating procedures.
Genex Infosys ltd For Robi Axita ltd and Grameen Phone ltd. Data entry operator bpo CSA 03/01/2016 - 01/02/2018 The job is related to Inbound and Outbound Customer Care support. Would Be Responsible for Communication with clients for marketing & selling of goods through phone sales, sending Emails, client hunt, creating market opportunity. Quick respond to client's query through phone, email, social media. Make outbound calls to customers, collecting different types of information's and store accordingly in the company database. Inform customers about our products and services. Use unique selling points to highlight our product features over the call and email. Assist customers with product price, delivery and quality related issues. Take part in database related information entry whenever needed. Take complaints and valued suggestions from the customers, follow up properly when any issue arises. Manage Call Center. Meeting call targets every day and prepare report accordingly.
AFC HEALTH LTD. Customer support call centre Junior officer 01/02/2018 - 01/3/2020 Dealing with queries, complaints and feedback from customers.Provide information about products and services to the customers. Answer calls and handle customers inquiries by telephone. Manage and resolve customer queries. Update new customer information into the database system.Manage & lead team to obtain organizational sales goal with set benchmark. Motivate, encourage & co-operate team to persuade & make sure best output to upgrade sales. Conduct & arrange on demand training for new joiners & existing stuff based .Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Job Information
Job Type Full Time
Skill Level Expert level
Highest Education BBA
Job Category Customer Support/Call Centre
Department Customer Care
Expected Salary 18000
Preferred Area Dhaka

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