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MAHBUBUR RAHMAN

Basic Info

  • Name
    MAHBUBUR RAHMAN

  • Gender
    Male

  • Religion
    ISLAM(SUNNI)

  • Nationality
    BANGLADESHI

  • Address
    ALIF TOWER,JOYNAL MARKET,DHAKKHIN KHAN,DHAKA-1230.

Job Information

  • Job Type
    Full Time

  • Skill Level
    Expert level

  • Highest Education
    BBA

  • Job Category
    Customer Support/Call Centre

  • Department
    Customer Care

  • Expected Salary
    18000

  • Preferred Area
    Dhaka

MAHBUBUR RAHMAN

Career Objective

I want to build up a peerless dynamic career in a challenging and professional workplace like an organization. Acquire highest performance according to the ability and opportunity provided by appropriate work environment and adequate scope where I can apply my creative skill and competency to enhance organization’s image and be the part of a team that helps to achieve the organization’s success.

Work Experince

2015 - 2016

Supertel ltd

CSA Answer incoming calls and handling callers' queries, complaints and requests.Responsible to provide customer service over the phone.Maintain a good or above rating in the performance scorecard.Support sales team by generating quality sales lead.Responsible to document all call information according to standard operating procedures.
2016 - 2018

Genex Infosys ltd For Robi Axita ltd and Grameen Phone ltd.

CSA The job is related to Inbound and Outbound Customer Care support. Would Be Responsible for Communication with clients for marketing & selling of goods through phone sales, sending Emails, client hunt, creating market opportunity. Quick respond to client's query through phone, email, social media. Make outbound calls to customers, collecting different types of information's and store accordingly in the company database. Inform customers about our products and services. Use unique selling points to highlight our product features over the call and email. Assist customers with product price, delivery and quality related issues. Take part in database related information entry whenever needed. Take complaints and valued suggestions from the customers, follow up properly when any issue arises. Manage Call Center. Meeting call targets every day and prepare report accordingly.
2018 - 2020

AFC HEALTH LTD.

Junior officer Dealing with queries, complaints and feedback from customers.Provide information about products and services to the customers. Answer calls and handle customers inquiries by telephone. Manage and resolve customer queries. Update new customer information into the database system.Manage & lead team to obtain organizational sales goal with set benchmark. Motivate, encourage & co-operate team to persuade & make sure best output to upgrade sales. Conduct & arrange on demand training for new joiners & existing stuff based .Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

Education

2009

MALEKA BANU ADARSHA BIDDHA NIKETON

SSC SCIENCE DHAKA Grade: 4.31
2011

UTTARA PUBLIC COLLEGE

HSC SCIENCE DHAKA Grade: 2.40
3rd year

BANGLADESH OPEN UNIVERSITY

BBA COMMERCE DHAKA Grade: Running

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বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।

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