2015 - 2016
Answer incoming calls and handling callers' queries, complaints and requests.Responsible to provide customer service over the phone.Maintain a good or above rating in the performance scorecard.Support sales team by generating quality sales lead.Responsible to document all call information according to standard operating procedures.
2016 - 2018
Genex Infosys ltd For Robi Axita ltd and Grameen Phone ltd.
The job is related to Inbound and Outbound Customer Care support.
Would Be Responsible for Communication with clients for marketing & selling of goods through phone sales, sending Emails, client hunt, creating market opportunity.
Quick respond to client's query through phone, email, social media.
Make outbound calls to customers, collecting different types of information's and store accordingly in the company database.
Inform customers about our products and services. Use unique selling points to highlight our product features over the call and email.
Assist customers with product price, delivery and quality related issues. Take part in database related information entry whenever needed.
Take complaints and valued suggestions from the customers, follow up properly when any issue arises.
Manage Call Center.
Meeting call targets every day and prepare report accordingly.
2018 - 2020
AFC HEALTH LTD.
Dealing with queries, complaints and feedback from customers.Provide information about products and services to the customers.
Answer calls and handle customers inquiries by telephone.
Manage and resolve customer queries.
Update new customer information into the database system.Manage & lead team to obtain organizational sales goal with set benchmark.
Motivate, encourage & co-operate team to persuade & make sure best output to upgrade sales.
Conduct & arrange on demand training for new joiners & existing stuff based .Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance