Manager Admin • Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules. • Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices. • Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices. • Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. • Provides historical reference by developing and utilizing filing and retrieval systems. • Improves program and service quality by devising new applications; updating procedures; evaluating system results with users. • Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances. • Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs. • Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks. • Contributes to team effort by accomplishing related results as needed.

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BRAC BANK LTD

Customer Service Manager Principal Officer  Provide friendly and responsive customer service and generate business with good profile, handling customer complaints in a positive manner and converting complaints into service improvement opportunities through delivering solutions in delightful way  Vault management and cash management  Local and foreign currency management for the smooth branch operations  Oversee all kinds of transaction related to Foreign exchange  Oversee and maintain processes and controls for compliant handling, prevention of money laundering, misrepresentation, fraud & customer protection in line with Bank’s policies and standards  Ensure branch expenses are processed as per policy and with due diligence  Ensure daily reporting and communication  Monitoring, evaluating team’s performance and train up as per needs  Ensure business target  Branch reporting through head office to BB

Education

2005

STATE UNIVERSITY OF DHAKA

MBA FINANCE DHAKA Grade: 3.33

2005

EDEN MOHILA COLLEGE

MSC PISHYCHOLOGY DHAKA Grade: 2ND CLASS

1998

Women’s Federation College

HSC ARTS DHAKA Grade: 2ND CLASS

2000

Women’s Federation College

BSS ARTS DHAKA Grade: 2ND CLASS

1996

B.C.S.I.R High School

SSC ARTS DHAKA Grade: 2ND CLASS

Professional Skills Certifications

Course Name: FOUNDATION COURSE

Institute: BIBM Duration: 7 DAYS

I accepted all Terms & Condition of Job Dorkar Limited.

Call to Admin 01971900977

বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।

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