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Certificate Name	Institute Name	Group / Subject	Board Name	Passing Year	GPA/CGPA/Grade
MBA	STATE UNIVERSITY OF DHAKA	FINANCE	DHAKA	2005	3.33
MSC	EDEN MOHILA COLLEGE	PISHYCHOLOGY	DHAKA	2005	2ND CLASS
HSC	Women’s Federation College	ARTS	DHAKA	1998	2ND CLASS
BSS	Women’s Federation College	ARTS	DHAKA	2000	2ND CLASS
SSC	B.C.S.I.R High School	ARTS	DHAKA	1996	2ND CLASS

Professional Skills Certifications

Course Name	Institute name	Duration
FOUNDATION COURSE	BIBM	7 DAYS

Working Experience

Company Name	Business Type	Designation	Duration	Responsibility
PRITOM FASION WAERS	Garments textile	Manager Admin	06.11.2016 - continue	• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules. • Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices. • Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices. • Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. • Provides historical reference by developing and utilizing filing and retrieval systems. • Improves program and service quality by devising new applications; updating procedures; evaluating system results with users. • Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances. • Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs. • Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks. • Contributes to team effort by accomplishing related results as needed.
BRAC BANK LTD	Bank non bank fin institution	Customer Service Manager Principal Officer	06-06-2007 - 14-08-20016	 Provide friendly and responsive customer service and generate business with good profile, handling customer complaints in a positive manner and converting complaints into service improvement opportunities through delivering solutions in delightful way  Vault management and cash management  Local and foreign currency management for the smooth branch operations  Oversee all kinds of transaction related to Foreign exchange  Oversee and maintain processes and controls for compliant handling, prevention of money laundering, misrepresentation, fraud & customer protection in line with Bank’s policies and standards  Ensure branch expenses are processed as per policy and with due diligence  Ensure daily reporting and communication  Monitoring, evaluating team’s performance and train up as per needs  Ensure business target  Branch reporting through head office to BB

Job Information

Job Type	Full Time
Skill Level	Mid level
Highest Education	MBA(FINANCE)
Job Category	Customer Support/Call Centre
Department	Customer Care
Present Salary	৳ 35000
Expected Salary	৳ 40000
Preferred Area	Dhaka
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