PRITOM FASION WAERS
• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
• Contributes to team effort by accomplishing related results as needed.
BRAC BANK LTD
Customer Service Manager Principal Officer
Provide friendly and responsive customer service and generate business with good profile, handling customer complaints in a positive manner and converting complaints into service improvement opportunities through delivering solutions in delightful way
Vault management and cash management
Local and foreign currency management for the smooth branch operations
Oversee all kinds of transaction related to Foreign exchange
Oversee and maintain processes and controls for compliant handling, prevention of money laundering, misrepresentation, fraud & customer protection in line with Bank’s policies and standards
Ensure branch expenses are processed as per policy and with due diligence
Ensure daily reporting and communication
Monitoring, evaluating team’s performance and train up as per needs
Ensure business target
Branch reporting through head office to BB