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Customer Support Call CentrePremium Member Details
Sharmin Akter Shoshi
Basic Info
-
Name
Sharmin Akter Shoshi -
Gender
Female -
Religion
Islam -
Nationality
Bangladeshi -
Address
Shajahanpur Railway Colony, B-5/L, Dhaka 1217
Job Information
-
Job Type
Full Time -
Skill Level
Mid level -
Highest Education
B A Hons in English -
Job Category
Customer Support/Call Centre -
Department
Customer Care -
Expected Salary
৳ 30000 -
Preferred Area
Dhaka
Sharmin Akter Shoshi
Career Objective
Experience working in Customer service, Administration and logistics, along with strong knowledge of key business principles. A team player who works collaboratively and effectively communicates with all levels of staff. Work history and educational background have helped in developing an excellent understanding all of the aspects of Office growth-oriented activities, including safety and reporting requirements. I have a strong background in MS Word, Excel, PowerPoint. Also, I am known for multitasking and completion of assigned tasks within the deadline. I am capable of taking care of a moderate size office as well as maintaining situation.
Work Experince
2017 - 2020
Daraz Bangladesh
System & Process Executive •Participated in all phases of system development life cycle, from requirements analysis through system implementation. • Wrote and maintained custom scripts to increase system efficiency and performance time. • Improved customer satisfaction ratings by addressing issues and fostering timely resolution. • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies. • Advocated for sellers and provided feedback to enhance selling process for overall improvements. Collaborated with marketing and design teams to develop and plan site content. Edited and sourced images and videos. • Used content management system to analyze user engagement and website traffic metrics. Revamped email marketing strategies to increase satisfaction ratio.2019 - 2020
Daraz Bangladesh
Quality Assurance Executive (CS Support) • Wrote and maintained custom scripts to increase system efficiency and performance time. • To participate in designing the call monitoring formats and suitable quality standards • To provide feedback to the team leaders and managers. • To coordinate and facilitate call calibration sessions for the organization staff • Ensure new hires take on basic CRM tools training courses, including communication and troubleshooting skills • Handling customers’ queries and complaints through a proficient behavior pattern Complaints against Contact center, Care center and investigate the issue to take further steps if necessary, as per company policy.2017 - 2019
Daraz Bangladesh Ltd. (Alibaba Group)
Junior Executive (Digital Team) • Provide quality service to the customer over email, social media to ensure smooth operation and positive customer experience. • Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support. • Capture customer insights and escalate critical issues, complaints and provide timely feedback. • Maintain targeted KPI on a regular basis. • Serve customers with helping attitude and playing a significant role in customersatisfaction, retention, and acquisition and enhance Daraz brand image through (E-mail, Facebook, live chat).2017 - 2017
Daraz Bangladesh Ltd. (Alibaba Group)
Customer Service Representative (Probation Period) • Cross checking Return process with delivery partners & take further steps if necessary, as per company policy; • Handling customers’ queries and complaints through a proficient behavior pattern Complaints against Contact center, Care center and investigate the issue to take furthersteps if necessary, as per company policy; • Verifying the order for the customer and attend the incoming call of customer’s query. • Handling customers’ queries and complaints through a proficient behavior pattern Complaints against Contact center, Care center and investigate the issue to take further steps if necessary, as per company policy; • Maintained communication with customers through INFO mail on behalf of the company; • Maintained a very congenial and supportive relationship with The Law Interception branches; and ensures their satisfaction; Leadership skill & supervised a team of customer service staff.2015 - 2016
Bright Academy, Dhaka, Bangladesh
Pre School Teacher • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. • Establish and enforce rules for behavior, and procedures for maintaining order.• Organize and lead activities designed to promote physical, mental and social developmentEducation
2016
Stamford University Bangladesh
Bachelor of Arts in English English Dhaka Grade: 3.102010
Motijheel Model High School & College
Higher Secondary Certificate (H.S.C) Humanities Dhaka Grade: 3.502008
Motijheel Model High School & College
Secondary School Certificate (S.S.C) Business studies Dhaka Grade: 4.00Professional Skills Certifications
Course Name: N/A
Institute: N/A Duration: N/AI accepted all Terms & Condition of Job Dorkar Limited.
বিঃদ্রঃ - অনুগ্রহপূর্বক চাকুরি পাওয়ার পর আপনার প্রোফাইলটি Unpublished করে রাখুন, এতে চাকুরি দাতা প্রতিষ্ঠানের উপযুক্ত চাকুরি প্রার্থীকে খুজে পেতে সহজ হবে ।
