A result oriented sales, business operation and business development professional with a proven track record of delivering quality, business focused operation solutions, responsible for facilitating change and organizational effectiveness, as well as developing, reviewing and implementing business work, for the effective customer service, selling, branding, after sales, corporate sales etc. to meet the needs of the organization. Having experience in developmental areas with sound background of operation, sales and business development in different business domains including customer services, after sales services, liaison with vendors, target oriented (Logistics) and launched vertical in business, create sales funnel, corporate sales (Startup IT Enabled Services)

Career Objective:
To unleash professional creativity and be self furnished by working with an edified management team in a dynamic and conducive environment at any esteemed conglomerate to contribute in the field of Business Operation, Sales & Business Development and work in an environment that offers opportunities for growth and helps to forefront my skills. The Attitude would be to work with commitment and sincerity towards the organization, which in turn would make me able to realize my own vision.

Professional Competencies:
• Proactive and Hustler
• Quick Learner and responsive
• Sense of Urgency towards work responsibility and ownership of work
• Result oriented performance by creating operational and sales funnel

Areas of Experience:
Business Operation, Operation Specialist, Product Research & Development, Business Development, Customer Service, After Sales Service, Corporate Sales, Team Lead, Project Management, Complaint Handling

Work Experince

2018 - continue

Pathao Ltd.

Management Trainee Achievement + Acquired and On boarded 25 car vendors who have 3000++ cars and 6,000++ rides in a week. + Managed 1500++ cars admirals + Partnership with BRAC Bank and NRBC Bank through MOU sign + Find out opportunities in Chattagram for Bike Financing program by partnership with Runner. + Launched Pathao Food- First freelancer based food delivery in Bangladesh + Acquired, on boarded and trained up 3000++ cyclists for smooth food delivery + Initiated Fraud Management to prevent fraud activities which saves more than BDT 10 lac. + Acquired 1000++ candidates for Bike Financing program and sold out 270++ bikes through EMI Key Responsibilities: - Reviewed the market response/ requirements and communicating the same to the product management teams for coming up new strategies. - Managed activities pertaining to negotiating/ finalization of deals (commercial) for smooth execution of sales & order processing. - Accounted for annual / quarterly / monthly performance goals / budgets for revenue and limits for expenditure for top-management approval and assured successful sales operations to meet the performance goals and within approved expenditure budget. - Enhances staff accomplishments and competence by planning delivery of solutions. - Maintains quality service by establishing and enforcing organization standards. - Contributes to team effort by accomplishing related results as needed. - Liaising across major client contracts to ensure efficiency of delivery. - Maintains relationships with clients by providing support, information, and guidance. - Recommending profit and service improvements.

2016 - 2017

ACI Logistics

Business Development Officer Achievements: + Initiated "Retail is Detail" a number based notebook, which measures key performance of stores. + Trained up 100++ "Dream Attendant (Salesman)" for better customer experience. + Initiated visual merchandising display in stores for better views of product. Key Responsibilities: - Ensured Demand and supply Management of regular products - Ensured the supply of promotional Products on weekend and various occasion - Conducted Training on Sales, Product Merchandising, FIFO maintaining for expiry, Better customer experience, Grooming, Visibility of Product, product knowledge etc - Liaison with more than 100 vendors and external stakeholders. - Research on historical data of sales volume. (Hourly, Daily, Weekly, Monthly, Yearly occasion & seasonal basis)

Education

2016

University of Dhaka

MBA Tourism &Hospitality Management Dhaka Grade: 3.44

2014

University of Dhaka

BBA Tourism &Hospitality Management Dhaka Grade: 3.52

2009

Notre Dame College

HSC Business Studies Dhaka Grade: 5.00

2007

Banani Bidyaniketon

SSC Business Studies Dhaka Grade: 4.94

Professional Skills Certifications

Course Name: Digital Marketing

Institute: LICT Duration: 4 Months

Course Name: Self Leadership, Holistic Thinking & Business Communication

Institute: Sapien Duration: 1 Day

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