I am a committed, friendly and hardworking Customer Service Advisor with a passion for providing excellent customer service at all times and always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.
|Certificate Name||Institute Name||Group / Subject||Board Name||Passing Year||GPA/CGPA/Grade|
|MBA||Jagannath University||Finance and Banking||N/A||2019||3.41|
|BBA||Manarat International University||Finance and Banking||N/A||2017||3.67|
|Alim||Palakhal Alim Madrasah||Huminities||Madrasah||2011||5.00|
|Dakhil||Palakhal Alim Madrasah||Huminities||Madrasah||2009||5.00|
|Company Name||Business Type||Designation||Duration||Responsibility|
|Wave Communication||Customer support call centre||Contact Center Representative||14-04-2019 - continue||• Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Contributed to company achieving and holding industry-leading customer service ratings. • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. • Improved sales abilities and product knowledge on continuous basis to provide optimal service|
|Islami Bank Training and Research Academy||Bank non bank fin institution||Intern||1-10-2019 - 28-11-2019||• Boosted branch deposit by collecting the depositors. • Working the field of Alternative Delivery Channel. • Working the field of foreign exchange department like, Export, Import and Remittance section. • Working the field of investment and visited the diﬀerent investment sector. • Identified and capitalized on community business opportunities with eﬀective networking.|
|Job Type||Full Time / Part Time / Contact basic|
|Highest Education||Master of Business Administration|
|Job Category||Bank/NGO/ Fin. Institution|
|Expected Salary||৳ 20000|
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