Customer Service Officer

Company: Shopperzones

Vacancy: 1
Deadline: 08 January 2021
Salary: Negotiable
Location: Dhaka
Education Qualification: HSC/ Graduate
Experience: 0-1 Year(s)

Responsibility :

  • Need to handle incoming calls to the prospective customers pertaining to the Client's business.
  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client's problem.
  • Must be knowledgeable about Facebook (Social media), email & web chat.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.
Apply through jobdorkar.com online application