Call Center/ Customer Care Executive-Female

Company: Tholay Ltd.

Vacancy: 1
Deadline: 20 November 2020
Salary: Negotiable
Location: Dhaka
Education Qualification: HSC, Graduate
Experience: 1-2years Year(s)

Job Vacancy: 01
Job Context:
Looking for experienced and passionate Customer Care Executive who is interested in working with Us
We need Customer Care Executive, Fresher also encourage to apply

Job Responsibility:
Manage large amounts of incoming calls and social media interaction
Provide technical support for students
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Job Category: Full Time
Work Place: Office(Dhaka Mirpur-01)
Education Qualification: HSC, Graduate
Job Responsibility: Age(18-25years)
Only Women Can Apply.

Experienced candidate will get preference for age and education.
Excellent communication and presentation skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively

Salary: According to the discussion.
Company Facilities :
Tour allowance, Performance bonus, Provident fund.
Lunch Facilities: According to the discussion.
Salary Review: Yearly
Festival Bonus: 2

Apply through online application.