Job functions:

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Place or cancel orders

Act as the company gatekeeper

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Requirements:

·Proven customer support experience

·Track record of over-achieving quota

·Strong phone contact handling skills and active listening

·Familiar with CRM systems and practices

·Customer orientation and ability to adapt/respond to different types of characters

·Excellent communication and presentation skills

·Ability to multi-task, prioritize and manage time effectively